Refund policy

No Returns or Exchanges

Because every item is made to order specifically for you, we do not accept returns or exchanges for buyer’s remorse, size/fit issues, color preferences, or change of mind. Please review our size charts and product descriptions carefully before purchasing.

Defective, Damaged, or Incorrect Items (Our Responsibility)

If your order arrives misprinted, damaged, or the wrong item/size was sent, we’ll make it right with a free replacement or a refund, at our discretion.

  • Report window: within 30 days of the delivery date (per the carrier’s tracking).

  • What to send: your order number and clear photos showing the issue (the full item and close-ups of the defect/print).

  • No need to return the item unless we specifically ask you to.
    These steps align with common POD fulfillment standards. 

Lost in Transit

If a package is marked lost by the carrier or never shows delivered, we’ll replace or refund after we investigate with the carrier. If tracking shows delivered but you didn’t receive it, please check with the household, neighbors, and local post office first; we can assist with a carrier claim, and outcomes depend on the carrier’s decision. 

Address Issues & Undeliverable Packages (Customer Responsibility)

Orders returned due to incorrect/insufficient address, refusal, or failure to pick up are not eligible for refunds. We can reship once you provide a corrected address; additional shipping costs apply.

Color & Placement Disclaimer

Colors can vary slightly between on-screen mockups and printed items due to monitor settings, inks, and fabrics. Minor variations in print placement/scale may occur between sizes and garment batches. These normal variations are not defects.

Sizing

We provide detailed size charts on each product page. Because items are made to order, we can’t exchange for a different size. If you’re between sizes, we recommend sizing up or measuring a similar favorite garment.

Cancellation Policy

Orders begin production quickly. We can attempt to cancel or edit an order within 4 hours of purchase, but we can’t guarantee changes after production has started.

Restocking Fees

Not applicable. We do not accept returns; items are made to order.

How to Report an Issue

  1. Email: sigmarebelsfashion@gmail.com  within 30 days of delivery.

  2. Include: order number, description of the issue, and photos (full garment + close-up of the defect/print).

  3. We’ll confirm eligibility and issue a replacement or refund according to this policy.

Non-Returnable Items

  • Customized/made-to-order products (all items in our store)

  • Gift cards

  • Items with normal wear and tear or damage from improper care (please follow the care instructions)

Chargebacks

Please contact us first—we resolve eligible issues quickly. Filing a chargeback before contacting support may delay resolution while we submit evidence to the processor.

Legal Notes

This policy applies to the maximum extent permitted by law. Nothing in this policy limits your statutory rights regarding defective goods. Our approach mirrors common POD standards (reprint/refund for misprints/damage/loss; photos required; 30-day window)